Refund Policy
At Flights Holdings, we prioritize your convenience and strive to offer a seamless travel booking experience. We understand that travel plans can change unexpectedly. This Refund Policy outlines the conditions under which refunds may be granted, depending on the type of airline ticket booked and the specific circumstances.
1. General Refund Terms
Refund eligibility is determined by the airline’s fare rules and whether the ticket is refundable or non-refundable.
Flights Holdings acts as a booking facilitator and does not control airline refund rules or timelines.
All refund requests are processed in accordance with the respective airline’s policy.
2. Refundable Tickets
For refundable tickets:
You may receive a full or partial refund depending on the airline’s fare rules.
Cancellations must be made before the scheduled departure time to be eligible for any refund.
Refunds are typically processed within 7–21 business days, subject to airline processing times.
3. Non-Refundable Tickets
For non-refundable tickets:
Refunds are not applicable under standard conditions.
Some airlines may offer credit vouchers or future travel credits for non-refundable fares, at their discretion.
No refund will be granted in case of a no-show or last-minute cancellation.
4. Flights Holdings Service Charges
Service fees charged by Flights Holdings during the booking process are non-refundable.
A nominal administration fee may apply for processing cancellation or refund requests, which will be communicated in advance.
5. Airline-Initiated Cancellations
If your flight is cancelled by the airline:
You may be eligible for a full refund or complimentary rescheduling, depending on the airline’s policy.
Refunds in such cases will be initiated after confirmation from the airline.
6. How to Request a Refund
To request a refund:
Contact our customer service via support@flightsholdings.com or call us at the number provided on our website.
Share your booking reference number and any required ID proof.
Our support team will review your eligibility and coordinate with the airline on your behalf.
Refunds will be credited back to the original payment method used at the time of booking.
7. Processing Delays
Refund processing timelines are subject to delays caused by airlines, banks, or payment gateways.
Flights Holdings will keep you updated via email on the progress of your refund.
8. Non-Refundable Scenarios
Refunds will not be provided for the following:
Special discounted or promotional fare bookings (unless refundable).
Partially used tickets.
Missed flights or denied boarding due to personal errors.
9. Policy Changes
Flights Holdings reserves the right to update or amend this Refund Policy at any time. Changes will be posted on our website along with the updated effective date.
